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Refund & Returns
Policy Policy

Last updated: 12.09.2025

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Thank you for shopping with Studio Agni. We hope you love your purchase. If you are not fully satisfied, please read our refund and returns policy below.

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1. Eligibility for Returns
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  • You may request a return within 14 days of delivery for a refund or exchange.

  • To be eligible, items must be unused, in their original condition, and securely packaged for return.

  • Due to the handmade nature of our ceramics, small variations in shape, size, or glaze are not considered faults and are part of the uniqueness of each piece.

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2. Non-Returnable Items
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We cannot accept returns for:

  • Sale items or seconds

  • Custom or made-to-order items

  • Gift vouchers

  • Items damaged due to misuse or neglect

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3. Return Process
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  • To request a return, email us at studioagniceramics@gmail.com with your order details.

  • Once approved, you will be responsible for arranging and paying for the return postage.

  • We recommend using a tracked service, as Studio Agni cannot be responsible for items lost or damaged in return transit.

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4. Refunds
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  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable (unless the item was faulty or damaged on arrival).

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5. Damaged or Faulty Items
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  • If your order arrives damaged or faulty, please contact us within 48 hours of delivery at studioagniceramics@gmail.com, including photos of the item and packaging.

  • We will arrange a refund, replacement, or repair at no extra cost to you.

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6. Contact Us
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If you have any questions about returns or refunds, please contact us at:

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Studio Agni
Email: studioagniceramics@gmail.com
Website: www.studioagni.co.uk

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