Shipping Policy

Last updated: 12.09.2025

Thank you for shopping with Studio Agni. This Shipping Policy explains how we process and deliver orders placed through our website www.studioagni.co.uk.

1. Processing Times

Orders are usually processed within 3–5 business days.
As a small studio, some handmade items may take longer to prepare. If this is the case, we will notify you by email.
Orders are not shipped on weekends or bank holidays.

2. Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order and delivery address.
We currently ship within the UK (and internationally on request).
All parcels are sent via a tracked service (e.g., Royal Mail, courier).
Estimated delivery times:
- UK: 2–5 business days after dispatch
- International: 7–21 business days after dispatch (may vary by country)

3. Local Collection

If you are local to Cornwall, you may choose free studio collection at checkout.
We will email you when your order is ready for pickup.

4. Delays

Delivery times are estimates and not guaranteed. Studio Agni is not responsible for delays caused by postal services, customs, or unforeseen circumstances.

5. Damaged or Lost Items

We carefully pack all items, but if your order arrives damaged, please email us within 48 hours of delivery at studioagniceramics@gmail.com with photos of the packaging and item.
If your parcel is lost in transit, we will work with the courier to resolve the issue.

6. International Orders

International customers are responsible for any customs duties, taxes, or import fees applied in their country.
Please check your local regulations before placing an order.

7. Contact Us

If you have any questions about shipping, please contact us at:

Studio Agni
Email: studioagniceramics@gmail.com
Website: www.studioagni.co.uk